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About Us
As an
energetic homecare company, we have taken on the
challenges of meeting the homecare medical equipment and
service needs of those requiring care in the home. To
realize those healthcare challenges, we at Heron
Surgical Supply Company are committed to focusing all
our attention on the patient. Through our highly
qualified and experienced staff, we are confident we can
meet and exceed the needs of those who require home
healthcare.
At
Heron Surgical Supply, our strongest asset is our staff.
Each caring member is dedicated to performing their
best. To keep or already very qualified and experienced
staff abreast of new technologies and development in the
healthcare industry, we offer
continuing education. Through special designed course
and seminars, we broaden our knowledge base and pass
this valuable information on to other homecare
professionals and patients via our
everyday contacts. Whether a Customer Service
Representative, a Claims Specialists, A Driver
Technician, a Respiratory Therapist, or a Sales
Representative, each and every one of us, working
together as a team, we strive to meet and exceed the
needs of our number one concern-our valued patient.
FREE
DELIVERY, SET-UP AND INSTRUCTION
We
understand the need for prompt and friendly service.
That is why each delivery is executed in a timely manner
and in coordination with the patient’s schedule. Upon
delivery, instruction is given to the patient. As well
as the caregiver, to ensure comfort, their home medical
equipment. If for any reason, questions or concerns
arise after the delivery, friendly and caring Heron
Surgical Supply company representatives are only a phone
call away.
Upon
delivery, we provide our patients with a 24 hour on-call
emergency service number (1-800-640-7077). This allows
them to breathe a little easier should they have any
equipment concerns. The security of knowing we are
available brings greater comfort and freedom to our
patient’s everyday lives.
INSURANCE BILLING/ACCEPTANCE
Medicare,
Medicaid and private insurance are accepted on most
items. All billing is processed by our well trained
Claims Specialists. We are more than happy to answer any
questions our patients may have about their insurance
coverage or billing statements. In addition, should we
not accept assignment on an item, we will gladly process
a claim to the patient’s insurance company on their
behalf. This eliminates the burden of the patient
preparing a claim, and assures them of timely and
correct claims processing by a qualified claims
specialist.
CONVENIENT ORDERING
Convenient ordering is available with prescription, via
phone, fax, mail, or just walking in. Our Customer
Service Representatives are ready to assist you during
our regular business hours, 8:30-5:00 pm (Monday thru
Friday), Saturday
10:00 am -
4:00 pm.
EQUIPMENT MAINTENANCE AND REPAIR
To allow for
optimal equipment performance, all our rental equipment
is maintained on a regularly scheduled maintenance
program. Should a piece of rental equipment need
service, we will gladly exchange it promptly and
efficiently. We are always happy to arrange for repair
or servicing of purchased products and often have
loaners available.
IN-SERVICES
Because
the healthcare industry is changing, we routinely offer
in services as a courtesy to our accounts. Whether it is
a basic piece of equipment (I.e. wheelchair, home lift,
etc), or something more complex (I.e oxygen
concentrator, etc), we are available to in-service new
staff, give updates, or introduce new products that are
new to the marketplace. We encourage continuing
education and staff development both internally, in our
organization, and externally, at our referral sources,
in order to provide high quality patient care.
SPECIAL ORDERS
We
recognize that there are always items of special need.
For this reason, we offer our special order service. We
will bend our backwards to find that special items in
our enormous warehouse inventory, or though our wide
range of vendors and manufacturers. Your confidence is
knowing we are here to serve you is important to us.
PRODUCT LINE
As a
full-service homecare, assisting those with homecare
needs is our top priority. We are always willing to add
to our inventory when physicians and referral sources
require specials items. The following summarized the
products and serviced which we have available to serve
our patients:
DURABLE MEDICAL EQUIPMENT
BATHROOM
SAFETY:
Grab
bars, Bath Safety, Bath Seats, Transfer Benches, Shower
Hoses, Diverter Valves, Raised Toilet Seats,
Shower Seats/Chairs
COMMODES:
3 in 1
Commodes, Drop arm Commode, Mobile Commodes
WALKING
AIDS:
Walker,
Canes, Quad Canes, Crutches, Fore Arm Rollators
PATIENT
ROOM:
Elec,
Semi and Manual Hospital/Homecare Beds, Bed Rails,
Mattress, I.V. Poles, Stands, Over bed Tables, Gel Pad,
Cushions, Lift chairs, Hydraulic Lifts, Recliners
INCONTINENT/DIABETIC SUPPLIES
MOBILITY
EQUIPMENT:
Wheelchairs
(Manual, Electric), Specialized Whirs, Scooters
RESPIRATORY
EQUIPMENT/SUPPLIES
Oxygen
Concentrators, Nebulizers, Portable Oxygen Cylinders,
Cannulas, Humidifiers, Oxygen Tubings, Respiratory
Supplies.
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