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At Heron
Surgical Supply, our strongest asset is our staff.
Each caring member is dedicated to performing their
best. To keep or already very qualified and
experience staff abreast of new technologies, we offer
continuing education. Through special designed
course and seminars, we broaden our knowledge base and
pass this valuable information on to other homecare
professionals and patients via our everyday contacts.
Whether a Customer Service Representative, a Claims
Specialists, a Driver Technician, a Respiratory
Therapist, or a Sales Representative, each and every one
of us, working together as a team, we strive to meet and
exceed the needs of our number one concern our valued
patient.
Convenient Ordering
Convenient ordering is available with prescription via
phone, fax or just walking in. Our customer
service representatives is ready to assist you during
our regular business hours, Monday thru Friday, 8:30 am
to 5:00 pm and Saturday, 10:00 am to 4:00 pm.
Special Orders
We
recognize that there are always items of special need.
For this reason, we offer our special order service.
We will bend over backwards to find that special items
either in our enormous warehouse inventory, or through
our wide range of vendors and manufactures. Your
confidence of knowing that we are here to serve you is
important to us.
Free Delivery,
Set-up and Instruction
We
understand that need for prompt and friendly service.
That is why each delivery is executed in a timely manner
and in coordination with the patient's schedule.
Upon delivery, instruction is given to the patients, as
well as the caregiver to ensure comfort, understanding
and compliance in the safe use of their home and medical
equipment, If for any reason, questions or
concerns arise after the delivery, friendly and caring
Heron Surgical Supply Company representatives are only a
phone call away.
Upon
delivery, we provide our patients with a 24 hour on-call
emergency service number (1-800-649-640-7077).
This allows them to breathe a little easier should they
have any equipment concerns. The security of
knowing that we are available brings greater comfort and
freedom to our patient's everyday lives.
Insurance
Billing/Acceptance
Medicare,
Medicaid and private insurance are accepted on most
items. All billing is processed by our well
trained Claims Specialist. We are more than happy
to answer any questions or patients may have about their
insurance coverage or billing statements. In
addition, should we not accept assignments on an item;
we will gladly process a claim to the patient's
insurance company on their behalf. This eliminates
the burden of the patient preparing a claim, and assures
them of timely and correct preparing a claim, and
assures them of timely and correct claims processing by
a qualified claims specialist.
In-Services
Because
the healthcare industry is changing, we routinely offer
in services as a courtesy to our accounts. Whether
it is a basic piece of equipment (i.e. wheelchair, homer
lift, etc.). or something more complex (i.e. oxygen
concentrator, nebulizer, etc.) we are available in
service to in-service new staff, give updates, or
introduce new products that are new to the marketplace.
We encourage continuing education and staff development
both internally in our organization, and externally at
our referral sources in order to provide high quality
patient care.
Equipment
Maintenance and Repair
To allow
for optimal equipment performances, all our rental
equipment is maintained on a regularly scheduled
maintenance program. Should a piece of rental
equipment need service, we will gladly exchange it
promptly and efficiently. We are always happy to
arrange for repair or servicing of purchased products
and often have loaners available.
Product Line
As a
full-service homecare company, assisting those with
homecare needs is our top priority. We are always
willing to add to our inventory when physicians and
referral sources require special items.
The
following are the products and services which we have
available to serve with our patients:
Durable
Medical Equipment
BATHROOM
SAFETY
* Grab bars
* Bath Safety * Bath Seats * Transfer Benches * Shower
Hoses * Diverter * Valves * Raised Toilet Seats * Shower
Seats/Chairs
COMMODES
* 3 in 1
Commodes * Drop Arm Commodes * Mobile Commodes
WALKING AIDS
* Walker
Canes * Quad Canes, *Crutches * Fore Arm Rollators
PATIENT ROOM
*Elec * Semi
and Manual Hospital/Homecare Beds * Bed Rails * Mattress
* I.V. Poles * Stands * Overbed Tables * Gel Pad *
Cushions * Liftchairs * Hydraulic Lifts * Recliners
INCONTINENT/DIABETIC SUPPLIES
* Men's and
Women Shoes * Custom Made Orthotic Footwear *
Accessories
MOBILITY
EQUIPMENT
*
Wheelchairs (Manual and Electric) * Specialized
Wheelchairs * Scooters
RESPIRATORY
EQUIPMENT/SUPPLIES
* Oxygen
Concentrators * Nebulizers * Portable Oxygen 'Cylinders
* Cannulas * Humidifiers * Oxygen Tubings * Respiratory
Supplies
PROSTHESIS &
MASTECTOMY BRA
*Breast Form
* Mastectomy Bra * Attachable Nipples * Breast Enhancers
* Leisure Forms * Swimsuit * Silicone Patches and etc. |